Contact Us

Online Poker is an independent review site covering online poker rooms for US players, with a particular focus on fast payout speeds, licensing and bonus terms. If something on the site looks wrong, out of date, or you simply have a question about how we rank poker sites, this is the page for it.

What we can help with

We read every message that comes in, but we're realistic about what we can and can't do. Here's roughly where we're useful:

• Content questions — you've spotted an error in a review, a bonus term has changed, or a payout time we've listed no longer matches what an operator offers
• Ranking and methodology queries — you want to know why one poker site is rated above another, or how a specific factor like rakeback or withdrawal speed was weighed
• General feedback — suggestions for sites to cover, formats to compare, or sections you'd like to see expanded
• Corrections from operators — if you represent a poker room listed on this site and want to flag a factual inaccuracy in how your product is described

What we can't do: resolve account issues, process deposits or withdrawals, verify your identity with a poker room, or intervene in a dispute you're having with an operator. Those matters sit with the poker site itself, and each one has its own customer support team for account-level problems, KYC verification and cash-out queries.

Before you get in touch

A lot of common questions are already answered elsewhere on the site. It's worth checking these first:

• For background on how we approach reviews and who's behind the site, see our About Us page
• For our terms of use and the limits of what this site does and doesn't provide, see Terms and Conditions
• If you or someone you know is struggling to keep gambling under control, our Responsible Gambling page has support resources and links to self-exclusion tools

How our reviews and rankings work

Since a fair amount of the mail we get is about methodology, it's worth setting out here briefly. Sites like Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline and Jack Poker are assessed against consistent criteria: player traffic and liquidity at different stakes, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, deposit and withdrawal speed, rake structure and rakeback value, mobile app quality, and the material terms attached to welcome bonuses — including playthrough requirements and time limits. Editorial ratings reflect this research. Commercial relationships with operators, where they exist, do not buy or influence position in our rankings.

A note on affiliate links

Online Poker may earn a commission when readers click through to a poker site and sign up. This is how independent comparison sites like ours stay running without charging readers directly. It doesn't change what we write: an operator paying for placement is not part of how any review or rating is decided.

Payment and eligibility questions belong with the operator

If your question is about a specific deposit that didn't clear, a withdrawal that's running slower than expected, or verifying your identity to cash out, that's something only the poker room itself can look into — they hold your account details and payment records, we don't. US poker rooms typically support cards, ACH bank transfer, PayPal, PayNearMe and operator-branded prepaid cards, alongside crypto options at some sites, but exact processing times and limits vary by operator and by state, so the site's own support team is the right place to check current specifics.

Age and eligibility

Online poker for real money is restricted to adults who meet their state's minimum gambling age, which is 21 in most regulated states and 18 in a few others. Availability also depends on where you live, since online poker in the US is regulated state by state rather than nationally. If you're contacting us about a site that isn't available in your state, that's a licensing restriction on the operator's end rather than something we can adjust.

Getting a useful response

If you're flagging an error, it helps to include the specific page, the poker site in question, and what you believe should be corrected. If you're an operator requesting a change, a link to your current terms speeds things up. We aim to review messages in the order they arrive rather than prioritizing by sender.